K MANGA Inquiries

■ If you do not receive a reply to your inquiry after 24 hours, it may have been automatically filtered out of your inbox due to your mail settings, so please check your spam folder.

■ Please authorize the receipt of emails from the following domains:
@kmanga.kodansha.com

■ If your device is too slow to load data, please check whether your service provider has a data transfer speed restriction.

To protect our Users' personal information, data transfers are encrypted with SSL.
You cannot send an inquiry if your browser does not support SSL.
Please select an inquiry form.

【iOS】K MANGA Inquiries

  • Customer support is only available in English.
  • Please do not repost replies to your inquiries in part or in full.

・ If a video is "unable to load", or "unavailable", please try reloading the video later.

・ When reporting a video issue, please include the following:
- The name of the app you are viewing the video on
- If possible, a screenshot to help us identify the issue
Thank you for your cooperation.

・ About closing videos
Some video types do not have a ✕ icon to close the video. These videos can be closed via the >> icon or other similar link from which you can locate the ✕ icon.
If the ✕ icon does not appear on a video, please look for the >> icon.

Issues regarding "Earn free p!"
Please inquire via My Page > Purchase Points > Menu (top left) > Inquiries

*K MANGA customer support is not available for this issue.

*Please enter the name of your device. If you don't know your device's name, please enter "Unknown".

*Please see My Page > Help to find your Support ID.
*If you don't know your Support ID, please enter "Unknown".

*Please authorize the following domains to ensure the delivery of replies to your inquiries.
Domains
@kmanga.kodansha.com

*Please enter the date and time if you are reporting an issue.

Select up to 3 files.
File format: JPG, BMP, PNG
File size limit: up to 2MB per file

チェックボックスにチェックを入れると、ユーザーエージェント情報が自動入力されます

Privacy Policy Please read the privacy policy carefully, tick the checkbox for your consent, and click 'Submit' to continue.

【Android】K MANGA Inquiries

  • Customer support is only available in English.
  • Please do not repost replies to your inquiries in part or in full.

・ If a video is "unable to load", or "unavailable", please try reloading the video later.

・ When reporting a video issue, please include the following:
- The name of the app you are viewing the video on
- If possible, a screenshot to help us identify the issue
Thank you for your cooperation.

・ About closing videos
Some video types do not have a ✕ icon to close the video. These videos can be closed via the >> icon or other similar link from which you can locate the ✕ icon.
If the ✕ icon does not appear on a video, please look for the >> icon.

Issues regarding "Earn free p!"
Please inquire via My Page > Purchase Points > Menu (top left) > Inquiries

*K MANGA customer support is not available for this issue.

*Please see My Page > Help to find your Support ID.
*If you don't know your Support ID, please enter "Unknown".

*Please authorize the following domains to ensure the delivery of replies to your inquiries.
Domains
@kmanga.kodansha.com

*Please include your order number in inquiries regarding paid content. You can find your order number in the confirmation email sent by Google.
(Ex: GPA.1234-5678-9012-34567)

*Please enter the date and time if you are reporting an issue.

Select up to 3 files.
File format: JPG, BMP, PNG
File size limit: up to 2MB per file

チェックボックスにチェックを入れると、ユーザーエージェント情報が自動入力されます

Privacy Policy Please read the privacy policy carefully, tick the checkbox for your consent, and click 'Submit' to continue.

K MANGA Account Inquiries

  • Customer support is only available in English.
  • Please do not repost replies to your inquiries in part or in full.

This inquiry section deals with inquiries regarding account data recovery issues such as the following:
- My device broke. I want to transfer to a new device but I can\'t find my Transfer ID.
- My account has been cleared unintentionally

Your inquiry will be processed once we receive confirmation that the information received through your inquiry is that of the User concerned.

If the account holder cannot be confirmed, the account cannot be restored.

*You cannot merge two accounts.
*Please enter the details of your previous account, not your current account.

*Please use this email address for correspondence.
*Please authorize the following domains to ensure the delivery of replies to your inquiries.
Domains
@kmanga.kodansha.com

*Please confirm whether you have an account.

*Please use your linked email address if you have one.
*If you have not linked an email address, please enter the email address you would like to use to restore your account.
The email address entered will be linked to your restored account.
*A reply will not be sent to this email address.

*Please enter the details of the device that you want to restore your account on for the app version of K MANGA.
Please only enter details of the app version so as to help avoid confusion with the website version that could delay the restoration process.

*Please enter the details of the device that you want to restore your account on for the app version of K MANGA.
Please only enter details for the app version so as to help avoid confusion with the website version that could delay the restoration process.
*Ex: iPhone 6, Nexus 7

*Please enter the details of the device that you want to restore your account on for the app version of K MANGA.
Please enter details for the app version only to avoid confusion with the website version that could delay the restoration process.
*Ex: iOS 15.4, Android 11

*Please see My Page > Help to find your Support ID.
*If you don't know your Support ID, please enter "Unknown".
*Please enter the Support ID of the data you wish to restore.

*Please enter the Nickname used for the account data you wish to restore.
*If you don't know your Nickname, please enter "Unknown".
*Please enter "None" if you did not set one.

*Please only enter this information if you have purchased Points through the app version.
*Ex: 04/01/2022 - 120 p

*Please state whether you have only ever made purchases on an Android device.
*Please enter the Order Number stated on the confirmation email you received from the Google Play store.

How to Check Your Order Number Via Google Pay
1) Visit Google Pay (https://pay.google.com/)
*Log in with the Google account you used to purchase Points
2) Select your K MANGA order
3) Enter the Order Number as stated on the order confirmation.

*Please enter "unknown" if you are not sure.
Ex: 04/01/2022

* Ex: My device broke. I want to transfer to a new device but I can't find my Transfer ID

チェックボックスにチェックを入れると、ユーザーエージェント情報が自動入力されます

Privacy Policy Please read the privacy policy carefully, tick the checkbox for your consent, and click 'Submit' to continue.

【Website】K MANGA Inquiries

  • Customer support is only available in English.
  • Please do not repost replies to your inquiries in part or in full.

*Please authorize the following domains to ensure the delivery of replies to your inquiries.
Domains
@kmanga.kodansha.com

*Please enter the date and time if you are reporting an issue.

Select up to 3 files.
File format: JPG, BMP, PNG
File size limit: up to 2MB per file

チェックボックスにチェックを入れると、ユーザーエージェント情報が自動入力されます

Privacy Policy Please read the privacy policy carefully, tick the checkbox for your consent, and click 'Submit' to continue.

ファイルサイズは2MB以下にしてください。